DEVILS ADVOCATE
Understand the next step for a payment issue.
Refund eligibility depends on the terms disclosed for the purchase and applicable law.
Check whether a payment completed
A return from checkout is not confirmation of payment. Open Billing and refresh the verified payment status. Dodo receipts and transaction references help identify a completed purchase. If checkout failed or is still pending, avoid repeatedly starting new payments while the existing attempt is unresolved.
Request a review through your purchase
For a completed charge, use the support route on the Dodo receipt or customer portal and provide the transaction reference, date, amount and reason for your request. Use a private support channel and redact sensitive details. Do not share card security codes, bank passwords or full payment-card numbers.
Review the purchase terms
No automatic refund guarantee, fixed refund window or processing deadline is promised on this page. The purchase terms disclosed at checkout and applicable law govern eligibility. Canceling renewal stops future subscription charges and does not itself refund an earlier payment. Verified refunds and disputes may change access; follow the confirmed billing status and provider correspondence.
For the policies governing your account and purchases, read the Terms of use and Privacy notice.